Online Privacy Policy Agreement

Date: February 14, 2024

Scope

This Privacy Policy applies to personal information processed by Gov Fund Refund (“we,” “us,” and “our”) in the course of our business, as collected from our website and other online and offline offerings (collectively, the “Services”). All capitalized terms not defined in this Privacy Policy will have the meanings set forth in the Gov Fund Refund Terms of Use.

Personal Information We Collect

Information You Provide to Us

Communications: We may collect personal information such as email address, phone number, or name when you request information about our Services or communicate with us.
Customer Service and Support: If you interact with our customer service and support, we may collect information you provide. We may also record telephone calls for training and quality assurance purposes.
Interactive Features: We may collect information you submit through commenting functionalities, collaboration tools, forums, chat services, and social media pages. Information shared in public sections will be considered “public” and not subject to privacy protections.
Surveys: We may contact you to participate in surveys. If you decide to participate, you may provide certain information, including personal information.
Events: We may collect personal information from individuals at conferences, trade shows, and other events.
Business Development: We may collect personal information to assess and pursue potential business opportunities.
Job Applications: We may collect and process information contained in job applications, CVs, and cover letters to assess suitability for employment.

Information We Collect Through Your Use of the Services

We may automatically collect certain information when you use the Services, including your IP address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser details, operating system, device information, location information, Internet service provider, pages visited, links clicked, and interaction with the Services.

Technologies We Use

Cookies: Small text files placed in device browsers to store preferences.
Pixel Tags/Web Beacons: Code embedded in the Services to collect information about engagement.
Analytics: We may use Google Analytics and other service providers to collect and process analytics information.

Information from Other Sources

We may obtain information about you from third-party services and organizations, including through third-party login services and privacy settings.

How We Use Your Information

We process personal information for various business purposes, including:

Providing Services or Information Requested: Fulfilling contracts, assessing business needs, managing information, responding to inquiries, providing access to certain areas and features, and providing customer or technical support.
Administrative Purposes: Pursuing legitimate interests such as direct marketing, research and development, network security, fraud prevention, product improvement, internal quality control, identity verification, audits, communication, legal compliance, and agreement enforcement.
Marketing: Tailoring and providing content and advertisements. Opt out by contacting us.
De-identified and Aggregated Information Use: Creating and using de-identified or aggregated information for research, analytics, and other legally permissible purposes.
Sharing Content: Providing tools for sharing information with friends or colleagues.

Technologies We Use for Data Collection

Operationally Necessary: Identifying irregular behavior, preventing fraud, and improving security.
Performance Related: Assessing the performance of our Services.
Functionality Related: Offering enhanced functionality.
Advertising or Targeting Related: Developing and delivering content relevant to your interests.

How We Disclose Your Information

Service Providers: Sharing information with third-party service providers for service provision, marketing, payment processing, customer service, IT services, etc.
Affiliates: Sharing information with affiliated entities.
Business Partners: Providing information to business partners for jointly offered products or services.
Advertising Partners: Allowing third-party advertising partners to collect information for personalized advertising.
APIs and SDKs: Using third-party APIs and SDKs for content relevance.
Protective Disclosures: Disclosing information for legal compliance, protection of rights, debt collection, preventing financial loss, and investigating illegal activities.
Asset Transfers: Transferring information during mergers, acquisitions, or other business transactions.

International Data Transfers

Information processed by us may be transferred, processed, and stored anywhere in the world, including the United States and other countries.

Your Choices

General: Right to object to or opt out of certain uses of your personal information.
Email Communications: Unsubscribe link in emails. Non-promotional communications may still be received.
Technologies and Personalized Advertising: Opt out by blocking, disabling, or deleting Technologies. Use industry opt-out websites for targeted ads.
Do Not Track: We do not respond to DNT signals.

Individual Rights in Personal Information

California Consumer Privacy Act: We do not “sell” your personal information.
Rights: Request confirmation, access, portability, restriction, correction, consent withdrawal, and deletion of personal information. Contact us to exercise these rights.

Data Retention

We retain personal information as described in this Privacy Policy for as long as necessary to fulfill the purposes for which it was collected.

Security

We take steps to secure your information but cannot guarantee 100% security. We communicate electronically regarding security, privacy, and administrative issues.

Third Party Websites/Applications

Our Services may link to other websites/applications. We encourage reading their privacy policies as we are not responsible for their practices or content.

Children’s Information

Our Services are not directed to children under 13, and we do not knowingly collect their information. Contact us if you learn your child provided information without consent.

Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time. Material changes will be posted on our Site. Continued use of the Services indicates acceptance of the updated Privacy Policy.